We do our best to make the Mac app as stable as possible, but if you’re running into issues and experiencing crashes, there are a few things you can try to fix it.

If none of the solutions below work for you, please get in touch with us for more help. If you get in touch, we’ll ask you for a few different things to help us diagnose your issue and find a solution.

Guests are free. Admins can view and remove Guests through Workspace Settings at any time. Please note: Giving a Guest edit permissions doesn’t make them an Editor — they must be an Editor in another Workspace or have a valid license to use the Mac app to edit documents. Drag the app to trash by holding the app with a mouse button and dragging all the way to the trash.

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Note: If you’re experiencing issues with the Mac app being slow, there are a few other solutions to try, you can find more details in our Why is the Mac app slow? article.

1. Check your plugins

Sometimes an incompatible or outdated plugin may be causing the Mac app to crash. So, it’s a good idea to try using the Mac app without any plugins running, to see if that could be causing your problem.

To disable your plugins temporarily, quit the Mac app and then launch it again while **holding down T7 wired gaming mouse driver software mac. ⇧kbd>**. This opens the Mac app in Safe mode and if everything works as expected, a plugin may have been causing the crash.

To find out which plugin(s) are the cause of your problem, close the Mac app and launch without holding ⇧ to enable plugins again. Choose Sketch › Preferences › Plugins and disable or uninstall all of them. Then add them back one by one until you find which plugin is causing you issues.

Note: Some plugins, like Craft, will still be loaded even when you disable them, so uninstalling is the only way to make sure they’re not interfering with the Mac app.

If a plugin is crashing Sketch on launch, you can uninstall all of them by moving the Plugins folder to your Desktop:

Quit the Mac app
Open Finder
Select Go › Go to Folder… (Cmd⇧G)
Enter the following path in the dialog that appears: ~/Library/Application Support/com.bohemiancoding.sketch3 and click Go
Drag the Plugins folder to your Desktop and relaunch Sketch

Now you can proceed to install your plugins one by one, until you find the one that’s causing the crash.

Plugins are created by third-party developers, so you’d need to get in touch with them for further support and assistance. But before you do, try checking to see if there’s an update available for the plugin that’s causing you issues. That can often solve things.

If disabling your plugins doesn’t help, move on to the next suggestion.

2. Restart your Mac

We know this sounds a lot like “Have you tried turning it off and on again?”, but sometimes a simple restart can be a fool-proof way to fix a problem in Sketch.

If possible, save your work, then quit the Mac app and restart your Mac. If a full reboot doesn’t resolve your issue, try the next solution.

3. Remove corrupted preference files

The Mac app stores your preferences in a file, and sometimes this file can get corrupted with bad data. Removing this file forces the Mac app to create a fresh preferences file that won’t cause the same issues.

Don’t worry, we won’t delete the file completely — we’ll just move the file out of the way, so we can restore it later if needed. Follow these steps to remove the file and have Sketch create a new one.

Close the Mac app
Open Finder
Select Go › Go to Folder… (Cmd⇧G)
Enter the following path in the dialog that appears: ~/Library/Preferences/com.bohemiancoding.sketch3.plist and click Go
The preferences file will be selected. Drag it to your Desktop and relaunch the Mac app

If everything is now working as expected, you can delete the preferences file from your Desktop.

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Note: When you delete the preferences file you may need to set some preferences in the app and plugins again.

If your issue still isn’t resolved, you can close the Mac app and drag your original preferences file back to its place (overwriting the new version) to restore your user defaults.

4. Re-install the Mac app

A clean re-install of the Mac app may well fix things if the above steps haven’t helped. We recommend you use an uninstaller like [AppCleaner [free]](https://freemacsoft.net/appcleaner/) to make sure you remove all files related before you install a new copy.

After you have completed uninstalling the Mac app, please [re-download the latest version](/downloads/mac/) and enter your license key or Sketch Account details again, if prompted. (If you do not have a note of your license key, you can retrieve it over on our License Admin page.

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